Because our EA software and Indicators are Digital Products that can be downloaded and stored immediately upon acquisition, we strictly do not offer refunds once the files have been delivered or the License has been activated.
We strongly encourage all users to thoroughly backtest our systems or evaluate them on a Demo account prior to requesting a live License. This ensures the trading system aligns perfectly with your trading style and expectations.
If the software contains critical, verifiable coding errors (Bugs) that prevent normal functionality, and our technical team is unable to resolve the issue within 7 business days, a refund may be considered on a case-by-case basis at the sole discretion of our administration.
Should you encounter any difficulties during installation, please contact our support team immediately. We are more than happy to assist you with remote installation via AnyDesk or TeamViewer to ensure your software runs smoothly.